Terms of Service/Use
WE ARE NOT A CLINICAL INTERVENTION OR A CRISIS PREVENTION HELPLINE. THIS WEBSITE AND/OR APP IS NOT A SUICIDE HELPLINE PLATFORM. IF YOU ARE EXPERIENCING SEVERE SYMPTOMS OR HAVING THOUGHTS ABOUT HARMING YOURSELF, PLEASE SEEK IMMEDIATE MEDICAL HELP OR CALL A SUICIDE PREVENTION HELPLINE SUCH AS AASRA (24×7 HELPLINE) +919820466726 OR SNEHA FOUNDATION TRUST (10 AM TO 10 PM HELPLINE) +914424640050
We are a provider of online and mobile medical fitness training content in the health and wellness space. We are not a health care or medical device provider, nor should any of our Products be considered as medical advice. Only your physician or other professional health care provider can do that. While there is third party evidence from research that mental fitness training assists in the prevention and recovery process for a wide array of conditions as well as in improving some performance.
THE INFORMATION ON THIS WEBSITE AND/OR APP IS FOR GENERAL INFORMATION PURPOSES ONLY. THE INFORMATION HEREIN IS PROVIDED BY NUDGE SPORTS PRIVATE LIMITED (“NSPL”). WHILE OUR ATTEMPT IS TO KEEP THE INFORMATION PROVIDED HERE RELEVANT AND UP TO DATE, WE MAKE NO REPRESENTATIONS OR CLAIMS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, ABOUT THE COMPLETENESS, ACCURACY, RELIABILITY, SUITABILITY OR AVAILABILITY WITH RESPECT TO THE WEBSITE AND/OR APP OR THE INFORMATION, PRODUCTS, SERVICES, OR RELATED GRAPHICS CONTAINED ON THE WEBSITE AND/OR APP FOR ANY PURPOSE. THEREFORE, ANY RELIANCE YOU PLACE ON SUCH INFORMATION IS STRICTLY AT YOUR OWN DISCREETION AND RISK, FOR WHICH WE SHALL NOT BE LIABLE. IT SHALL BE YOUR OWN RESPONSIBILITY TO ENSURE THAT SERVICES PROVIDED BY US MEET YOUR SPECIFIC REQUIREMENTS. ADDITIONALLY, NSPL SHALL NOT BE LIABLE FOR ANY DAMAGES OR CLAIMS ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS WEBSITE, THE APP AND THE SERVICES.
1. NSPL is a sport(s) and performance psychology consultancy services company and this Website/App is a general informational website and app developed to catalogue the various Services offered by us.
1.1. Our Services are primarily aimed at sportspersons (child and adult), coaches and parents. These Services are available not only through the App but also through direct consultations both online and in person. Our Website/App also offers specific product-based solutions related to the Services offered by us (“Products”).
1.2. Within the meaning of these Terms, the term “Services” shall mean to include individual sessions, e-learning courses, assessments, workshops, life skill programs, and Products or related services listed on our Website/App. Any access to our Services through registrations are non-transferable.
1.3. The information contained on our Website/App and additional resources available for download/perusal through this website or through third-party links is not intended as, and shall not be construed as, medical or health advice. While the professionals at NSPL address performance related to sports issues and mental health issues and the information provided on our Website/App relates to medical and/or health issues, the information contained on this Website/App is not construed to be substitute for medical or health advice from a professional who is well-versed with your individual facts, circumstances and traits.
2. YOUR ACCOUNT – NSPL offers you access to our unique Services by creating a special user account on our Website/App.
2.1. While creating an account on our Website/App you need to fill out following details: Your Name, Age, Gender, Role (Player/Guardian/Parent/Coach), Sport played, Academy affiliated with, Email Address, Password, Postal Address, Phone Number and Name of your Parent/Legal Guardian(if applicable). It is your sole responsibility to ensure that the account information provided by you is accurate, complete and up-to-date.
2.2. NSPL requires parents/legal guardians to be in control of user accounts opened for the benefit of minors (below 18 years of age); NSPL shall in no way be liable due to your failure to comply with this requirement. It will be your sole responsibility to update and ensure the correctness of the information provided by you while making an account on our Website and/or App.
2.3 NSPL reserves the right to terminate your access to the Services and/or Account, if it is found that the information provided by you is inaccurate, false, misleading or a misrepresentation in any way.
2.4. You shall be responsible for maintaining the confidentiality of your account information and for all the activities that occur using your account. You agree to ensure that you shall successfully log out from your account at the end of each session.
2.5. NSPL requests you to create only one account per user and avoid creating multiple accounts for one person as it will be difficult to track your progress information.
2.6. NSPL strictly prohibits you from sharing your account and login information with anyone else, with the intention of cheating or bypassing NSPL safety and security standards;
2.7. You agree to immediately notify us of any unauthorized use of your account. There is reason to believe that there is likely to be a breach of security or misuse of your account, we may request you to immediately change the password or we may suspend your account for such period of time as we deem appropriate in the circumstances without any liability or claims to the Company. We shall not be liable for any loss or damage or claim arising from your failure to comply with this provision.
2.8. The ability to use your account and services subscribed to is dependent upon external factors such as internet service providers and internet network availability and you acknowledge that the Company cannot guarantee accessibility to the Website and/or App and the Services at all times. In addition to the disclaimers set forth in the Terms, the Company shall not be liable for any damages arising from your inability to log into your account and access the services of the Website and/or App at any time; including but not limited to when your account has been suspended for security issues breach/misuse.
3. You must be “competent/capable’” of contracting within the meaning of the Indian Contract Act, 1872 i.e., you must be at least 18 years of age or above to use our Website/App and avail Services offered.
3.1. We understand the Services we offer are also beneficial for individuals who have not attained the age of 18 years (“Minors”). Minors are not eligible to register and access our Website and/or App and/or the Services offered herein; our Website and/or App and/or Services shall be made available to Minors by their parents/legal guardians who will be considered to have agreed to these Terms. NSPL requires parents/legal guardians to be in control of user accounts opened for the benefit of Minors.
3.2. In the event that a Minor is utilizing our Website and/or App and/or Services, it is assumed that the Minor has obtained the consent of their parents/legal guardians and such use is being facilitated by the parents or legal guardians. NSPL reserves the right to terminate your registration/subscription and/or refuse to provide you with access to our Website and/or App and/or Services if it is discovered that you are under the age of 18 (eighteen) years and the consent to use our Website and/or App and/or Services has not been made by Minor’s parent/legal guardian or any information provided to us is inaccurate.
3.3. Any persons under the age of 18 (eighteen) should seek the consent of their parents/legal guardians before providing any information about themselves or their parents and other family members on our Website and/or App.
3.4. You acknowledge that the Company does not have the responsibility to ensure that you conform to the aforesaid eligibility criteria and it shall be your sole responsibility to ensure that you meet the required eligibility criteria at all times.
4. USAGE & SERVICES
4.1. You accept that you are participating in our offered Services by the virtue of your own free will and neither you nor anybody on your behalf shall hold NSPL or its officers, team, directors, shareholders, vendors, associates, consultants and/or affiliates liable for any actions/situations arising out of your use of our Website and/or App and Services. We do not make any representations or guarantees about the results or lack thereof, following your participation in our Services.
4.2. You recognize and understand that your ultimate success or lack thereof will be the result of your own efforts, your particular situation, and innumerable other external circumstances beyond the control and/or knowledge of NSPL.
4.3. You will be able to see and access the Services availed by you after signing into your account using your email address and password. Please note that no email notification shall be sent to you on successful registration for any of our Services.
4.4. Parents and/or legal guardians cannot create their own accounts using their mobile phone number and OTP; and they shall be provided with the progress tracking access for their child after proper authorization and verification.
4.5. Similarly, coaches and coaching Institutes can create their own accounts using their mobile phone number and OTP; and they shall be provided with the progress tracking access for the athletes enrolled with them after proper authorization, verification and documentation provided by the coaches/coaching institute/athlete/parent/legal guardians for the same. When required, it will be the responsibility of the parents and/or athlete(s) themselves to inform and request NSPL for removal of their account from the catalogue of athletes enrolled with coaches and/or coaching institute.
4.6. You understand that we are not a fully automated Website and/or App; for example, even if you book and pre-pay for an online counselling session, either a NSPL team member will contact you to set up time for your availed service or you can proactively get in touch with NSPL team to set up time for your appointment.
4.7. The free and/or online assessment (automated) is meant for educational purpose only and is generic in nature. It does not constitute professional assessment or advice about your personality or mental profile. NSPL shall not be liable for any harm, loss or misunderstanding that arises out of performing the assessment.
4.8. We value your time as well as that of our NSPL psychologists or vendors and we want you to make the most of your time in every session. Hence, your timely attendance is important and we have strict policy against frequent absenteeism, cancellations or late-coming.
4.11. We reserve the right to discontinue or modify workshops at our own discretion due to any reason whatsoever without being liable to anyone regarding the Services offered by us.
4.12. We have introduced a new feature in the form of a subscription facility to avail some of the Services and content on our Website and/or App. Some of the content on our Website and/or App can only be accessed if you have a registered account on NSPL Website and/or App and have paid for the subscription plan. The subscription service renders access to the content on our Website and/or App for the duration of the valid subscription. The Subscription plans can be availed on either quarterly or annual basis. Subscription once booked and paid for CANNOT BE CANCELLED, REFUNDED, CHANGED or MODIFIED under any circumstances. The Subscription once availed CANNOT BE PAUSED or RESUMED under any circumstances. The subscription service does not have the feature of auto-renewal and it will come to an end after the stipulated time period runs out. Please note that availing subscription to the Services or registrations do not automatically entitle the User to any and all elements of Services provided by the Company and the Company shall be entitled to exercise its discretion while providing access to and determining continuity of content and certain elements of Services.
4.13. Any access to our Website/App/Services through registration or subscription is non-transferable and hence cannot be gifted to others. NSPL may grant access to some modules or Services before availing subscription but it will be at sole discretion of NSPL to continue, modify, cancel this facility without any prior notice to users. NSPL shall have the discretion to make certain content that is a part of the subscription available to you on more than one end user Compatible System concurrently. NSPL shall also have the discretion to make certain content that is a part of the subscription available to you on not more than one end user device concurrently.
4.14. All users including coaches and/or coaching institutes registering with us, are actively discouraged from screen recording, broadcasting, demonstrating, live-casting, teaching, performing any and all content and/or services made available to them through NSPL subscription, for public at large. Any violation of this will be deemed as breach of contract and trust, and shall result in legal action against every person and/or institute involved.
5. PAYMENT TERMS
NSPL is a Goods and Service Tax (“GST”) registered company and all our invoices are GST compliant as per applicable law.
5.1. We do not store your debit/credit card or UPI or net banking details. All monetary processing and transactions are done through a secure third-party payment gateway provided by “Kotak Mahindra Bank”. (You may need to refer Kotak Mahindra Bank’s Terms & Conditions).
5.2. You agree to pre-pay in full for all the online or phone-based services (sessions and products) availed through or on our Website and/or App. Currently, we do not offer cash-on-delivery, instalments, EMI on services availed on our Website and/or App.
5.3. By booking an appointment through our Website and/or App and making payment for it, you imply your agreement to our payment terms.
5.4. You will be required to furnish your full postal address to us in order to fulfil Product/merchandise requests or to send physical copy of certificates (on successful completion of Services that offer certificates) that need to be sent to your location.
5.5. You shall receive payment confirmation email only after you have successfully registered and paid for the Service(s) availed by you.
6. USER CONDUCT
6.1. You may use our Website for lawful purposes only. You may not use this Website to conduct any illegal or immoral activity or any activity that violates the rights of others and you shall take no action which might cause NSPL to be in breach of any laws, rulings or regulations applicable to NSPL.
6.2. You shall not post or transmit through the Website, any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, cyber bullying, profane or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law.
6.3. You agree not to attempt the following prohibited activities:
(a) copying, distributing, or disclosing any part of the Website in any medium; (b) transmitting spam, chain letters, or other unsolicited email; (c) attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Website; (d) taking any action that imposes, or may impose (at our sole discretion) an unreasonable or disproportionately large load on our infrastructure, for example, attempt to overload or make this Website unavailable through denial-of-service attacks or similar means or use this Website in a manner that could damage, disable or impair this Website; (e) uploading invalid data, viruses, worms, or other software agents through the Website; (f) collecting or harvesting any personally identifiable information, including account names, from the Website; (f) using the Website for any commercial purposes without having all necessary rights and licenses to the User Content; (g) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (h) accessing any content on the Website through any technology or means other than those capabilities provided by the Website; (i) bypassing the measures we may use to prevent or restrict access to the Website, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Website or the content therein; (j) use any robot, spider, scraper, automated scripts or other automated means to access this Website; (k) You will not interfere with, disrupt or gain, or attempt to interfere with, disrupt or gain unauthorised access of any NSPL servers, networks, computer systems or equipment connected to a Site or App apparatus.
6.4. You agree to not record or retain any of the Services or their content offered online, phone-based or in-person using any means or forms unless it is allowed by NSPL specifically in writing.
7. PAYMENT, RESCHEDULING, REFUND & CANCELLATION RULES
7.1. The third-party service providers with respect to our payment gateway and payment processing are compliant with the standards followed by payment industry and you shall be required to refer these third-party refund rules & procedures regarding transaction process failure.
7.2. In the event that NSPL suspends or terminates your access or account on our website and/or App, you understand and agree that you shall receive NO REFUND for any ongoing services that may have been availed by you prior to your termination. Further, you shall destroy any copies you may have made of any portion of the Content. Accessing the Website and/or the App after such termination, suspension or discontinuation shall constitute an act of trespass. Furthermore, you agree that NSPL shall not be liable to you or to any third party for any termination or suspension of your access to the Websiteand/or the App, information and/or the Services.
7.3. You shall be required to make full payment for undertaking online assessments. Payment made for an online assessment shall NOT BE REFUNDED even if you choose not to undergo the assessment availed.
7.4. Individual Counselling Session – You shall be required to make full payment for individual counseling session (mental training program) at the time of the booking (before commencement of first session of the program). Payment made for individual counselling session shall NOT BE REFUNDED UPON YOUR CANCELLATION of the scheduled individual counselling session. You may reschedule your individual counselling session 24 (twenty four) hours prior to the start time of the originally scheduled individual counselling session without incurring additional charges. If you reschedule your individual counselling session within 24 (twenty four) hours of start time of your originally scheduled individual counselling session then full charges shall be applicable and NO REFUND shall be granted. If you fail to attend originally scheduled session or rescheduled session, NO REFUND shall be granted to you. You are not permitted to reschedule your individual counselling session for more than 2 (two) times consecutively; beyond which full charges shall be applicable and NO REFUND shall be granted. Any subsequent individual counselling session scheduled by you shall be considered as a new booking. Rescheduling facility is subject to availability of requested rescheduling spot, NSPL shall not be held liable if we fail to provide a rescheduling spot and full charges may be applicable.
7.5 Any promotion code or offer (including the Special Discount Pricing Options) provided by us may not be used in conjunction with any other promotion code or offer, past or present. Introductory offers are only available to new users of the Products, except where expressly stated otherwise. Previous users or trial users of the Products do not qualify as new users. Unless otherwise set forth in the terms of any promotion, all pricing promotions or discounts will apply to the initial period of the subscription, and any renewals will be charged at the non-discounted rate for the type of subscription purchased.
8.1. You understand and agree that NSPL reserves the right to record the Services being offered online, phone-based or in-person. We shall retain the data as long as your account is active and for 7 (seven) years afterwards.
8.2. You agree that the Content or any part thereof, including but not limited to worksheets and techniques shared with you during the course of various Services offered on our Website and/or App, is not to be shared with any individual for any reason whatsoever.
8.3. NSPL understands the sanctity of information discussed in Services offered by us and we take our best efforts to ensure safety of the information and keep it confidential. NSPL reserves the right to use information, after anonymizing it, for academic purposes, content generation, success stories, publication purposes, marketing purposes and related Services.
8.4. Discussions with you in the individual counselling sessions, workshops, programs are strictly confidential and NSPL endeavours not to disclose the details or the information to any third party, unless there is sufficient reason for NSPL to believe the possibility of any self-harm physical and/or psychological or harm to others occurring out of your actions.
8.5. You are required to sign our Client Confidentiality Contract (CCC) if you wish to avail our Services of individual counselling sessions, workshops and programs.
NSPL reserves the right to change, modify, update, suspend, or discontinue and/or eliminate any aspect(s), feature(s) or functionality of the Website and/or App and/or the Services as it deems fit at any time without any prior notice. Further, NSPL has the right to amend these Terms from time to time without any prior notice to you. Your continued usage of the Website and/or the App after any changes to these Terms will be deemed as acceptance of such changes. NSPL makes no commitment, express or implied, to maintain or continue any aspect of the App. You agree that NSPL shall not be liable for any modification, suspension or discontinuance of the Website and/or App and/or the Services by you or any third-party. All prices for any Services provided by us are subject to change without any prior notice.
10. INTELLECTUAL PROPERTY RIGHTS
10.1. All content featured on this Website, App, Services, teaching method/sessions including any images, audio and video, questionnaires, materials, documents, text, designs, graphics, formats, tables, compilations, etc. (“Content“) are owned or licensed by NSPL, and the Content is considered as our proprietary information which is protected by Indian and international copyright laws as applicable.
10.2. Any unauthorised use of our Content or any part thereof or any use of our Content for purposes other than specifically provided for by us, is strictly prohibited. NSPL reserves the right to proceed for any legal remedy including any civil or criminal legal action available against anyone found violating the terms of this clause.
10.3. You are not permitted to reproduce, modify, adapt, prepare derivative works based on, perform, display, publish, distribute, transmit, broadcast, sell, license or otherwise exploit the content on our Website and/or App or any part thereof in any form or by any means, electronic or mechanical, including but not limited to photocopying, audio recording, screen recording or by any information storage or retrieval system, except as expressly permitted by NSPL in writing.
10.4. You will not remove, modify, amend, alter or conceal any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying our Content.
10.5. If you believe that NSPL or any of our Services violate your intellectual property, you must promptly notify NSPL in writing at firstname.lastname@example.org. These notifications should only be submitted by the owner of the intellectual property or an agent authorized to act on his/her behalf. However, any false claim by you may result in the termination of your access to the NSPL Website, App and Services. You are required to provide the following details in your notice:
a) The intellectual property that you believe is being infringed;
b) The item that you think is infringing and include sufficient information about where the material is located on the NSPL Website / App;
c) A statement that you believe in good faith that the item you have identified as infringing is not authorized by the intellectual property owner, its agent, or the law to be used in connection with the platform;
d) Your contact details, such as your address, telephone number, and/or email;
e) A statement that the information you provided in your notice is accurate, true, not misleading and that you are the intellectual property owner or an agent authorized to act on behalf of the intellectual property owner whose intellectual property is being infringed; and
f) Your physical or electronic signature.
Post submission of the information mentioned above, you may further be called upon to submit any additional information as requested by NSPL.
You agree to defend, indemnify and hold harmless NSPL, its directors, officers, shareholders, employees, consultants and agents, from and against any and all claims, damages, obligations, losses, penalties, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) Your use of and access of the Website and/or the App and/or the Services; (ii) Your violation of any term of these Terms or any other policy of NSPL; (iii) Your violation of any third party right, including without limitation, any copyright, property, or privacy right; or (iv) any claim that your use of the Website and/or the App and/or the Services has caused damage to a third party. You agree that this defense and indemnification obligation will survive these Terms.
12. Any violation by you of the Terms may result in immediate suspension or termination of your account apart from any legal remedy that NSPL may avail. In such instances, NSPL reserves the right to disclose your account Information if required by any Governmental or legal authority. You understand that the violation of these Terms could also result in civil or criminal liability as per applicable laws. Why is this termed 12? Usually sections have numbers? Is a section head missing here?
14. LIMITATION OF LIABILITY
14.1. In no event will NSPL, our directors, shareholders or our vendors, consultants, affiliates or any party involved in creating, producing, or delivering the Website and/or the App be liable for any direct, incidental, consequential, indirect, special, or punitive damages arising out of your access, use, misuse, or inability to use the Website or any linked sites/ App/Services, or in connection with any failure of performance. These limitations apply whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if NSPL has been advised of the possibility of such damage.
14.2. By use of the Website/the App and the Services, you acknowledge that you are solely responsible for any and all actions, liabilities, consequences, decisions, behaviours (“conduct”) arising out of or in connection with the use of the Website and/or the App and/or the Services, and shall in no way hold NSPL and/or its directors, shareholders, vendors, consultants, affiliates and associates be responsible.
14.3. NSPL shall have no responsibility for any loss or damage caused to your computer, tablet, mobile phone or any other hardware and / or software and/or instrument, including loss of data or effect on the processing speed, resulting from your use of our Services.
In the event of your breach of these Terms, you agree that NSPL will be irreparably harmed and may not have an adequate remedy merely in the form of money or damages or specific performance. In such an event, NSPL shall be entitled to obtain an injunction against such a breach from any court of competent jurisdiction. The Company’s right to obtain such relief shall not limit its right to obtain other remedies. Further, the Terms shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra and you hereby consent to and accept the jurisdiction of such courts.
16.1. For any dispute with NSPL, you agree to first contact us at email@example.com and attempt to resolve the dispute with us informally.
16.2. In the event that NSPL has been unable to resolve the dispute with you after attempting to do so informally, we each agree that any dispute, claim or controversy arising out of or relating to this notice or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this Terms to arbitrate, or to your use of the Website and/or the App or its features or the information to which it gives access, shall be determined by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. NSPL shall appoint a sole arbitrator. The arbitration award shall be final and binding on you and NSPL. The arbitrator shall have no authority to award punitive, consequential or other damages beyond the prevailing party’s actual damages (other than reasonable attorney’s fees and other costs of arbitration). Subject to the above, you and NSPL shall be subject to the exclusive jurisdiction of the courts of Mumbai. All proceedings of such arbitration, including but not limited, to any awards, shall be in the English language. The seat and venue of arbitration shall be Mumbai. You agree that arbitration shall be the exclusive forum for adjudication of the dispute, provided that such demand precedes the filing of a complaint in any court of competent jurisdiction.
16.3. NSPL and you shall have the right to apply to a court of competent jurisdiction to obtain interim injunctive relief in respect of any dispute, pending resolution of such dispute in accordance with the Terms.
17. ENTIRE AGREEMENT
If a court of competent jurisdiction finds any provision of the Terms, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, or be severed from the Terms and the remainder of the Terms shall continue in full force and effect.
Any failure by the Company to enforce or exercise any provision of the Terms, or any related right, shall not constitute a waiver by the Company of that provision or right.
All notices served by NSPL shall be provided via email or as a general notification to your account on the Website and/or the App. Any notice to be provided to the Company should be sent to firstname.lastname@example.org
You may not assign or otherwise transfer your obligations under these Terms or any right granted hereunder to any third party. NSPL’s rights under these Terms are freely transferable to any third parties without the requirement of seeking your consent.
22. FORCE MAJEURE
NSPL shall not be liable for any downtime or delay or unavailability of our Website caused by circumstances beyond NSPL’s reasonable control, including but not limited to acts of God, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, strikes or other labour problems, internet service provider failures or delays, denial of service attacks.
You acknowledge that your participation on the Website and/or App, does not make you an employee or agency or partnership or joint venture or franchise of the Company. NSPL provides these Terms so that you are aware of the terms that apply to your use of our Website and Services. You acknowledge that, NSPL has given you a reasonable opportunity to review these Terms and that you have agreed to them.
You acknowledge that the restrictions provided for in these Terms are reasonable and NSPL has relied upon them in making the Website/the APP and other Services including webinars, courses and workshops available to you. If you directly or indirectly attempt to use any information or know-how obtained from them in violation of these Terms, NSPL shall have the legal right to the remedy of injunction, specific performance or other equitable relief enjoining or otherwise prohibiting such acts or attempts.
Clause, section, paragraph or provision headings contained in there are for reference purposes only and shall not affect in any way the meaning or interpretation of these Terms.
Any reference to any statute or legislation shall, unless otherwise indicated, be a reference to the statute or legislation of India and includes any statutory modification or re-enactment thereof.
These Terms constitute an electronic document record in accordance with the provisions of the Information Technology Act, 2000 and the Information Technology (Intermediaries guidelines) Rules, 2011 thereunder, as amended from time to time.
We, at Nudge Sports Pvt Ltd., appreciate and recognize the trust and information entrusted upon us by you, and we seek to protect such information to the best extent possible, and only use the information in the manner set forth in this CCC. This CCC (“Policy”) describes the policies and procedures on the collection, use, process, disclosure, manage and protection of your information when you use our website located at www.nudgesports.in (“Website”), the mobile application provided by us (the “App”), and other services (collectively, together us” and “our”), a private company with the Website and the App, our “Services”) owned by Nudge Sports Private Limited (“NSPL”, “Company”, “we’, established under the laws of India having registered office at 2nd Floor, 12 A/5 Navjivan Colony, Mori Road, Mahim West, Mumbai Maharashtra- 400016 India. The terms “you” and “your” refer to the user of our Website and/or App.
- Your Consent
By accessing, browsing and/or using our Website and the Services offered, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access our Website.
2. Information NSPL collects from you
We may collect your personal information in several different ways. Please take care when submitting information to us, in particular when completing free text fields or uploading documents and other materials. Some of our services are automated and we may not recognize that you have accidentally provided us with incorrect or sensitive information.
We collect information in several ways and process the following information about you:
i. Information you have submitted voluntarily to us
a. While creating or updating your account, signing in, on our Website/App, which may include range on information such as your name, email, phone number, and password, address (if applicable), age and profile picture and other user data.
b. Communication between NSPL Website/App and you which may be in the form content submitted using contact form, emails, reviews, course or merchandise order details and history created, requests if any; data collected if you participate in the interactive services offered by our Website/App such as questionnaires and quizzes, assessments, competitions, examinations, promotions or surveys, other social media functions or make payments etc., or any other information you input on our Website/App (“Your Content”).
c. When you communicate with us (via email, phone, through our Website and/or the App using contact form, or otherwise), we may maintain a record of your communication; report problems for troubleshooting; when you correspond with our customer support;
d. When you use our Services, we may collect and store information about you to process your requests including (but not limited to) your progress in services availed, transaction details, your phone number, address, email and billing information.
e. If you sign up to use our Services such as various courses, e-learning activities, assessments, merchandise, etc., we may collect location details, copies of government identification documents, if applicable in your particular case.
You should ensure that all the information submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the products and services you have requested.
ii. Information we collect about you with regard to each of your visits to our Website/App, we will automatically collect and analyze the following demographic and other information
a. Location information: Depending on the Services that you use, and as per device permissions, we may collect your real time information, or approximate location information as determined through data such as IP address.
b. Usage and Preference Information: We collect information as to how you interact with our Services, preferences expressed and settings chosen or through the use of plug-ins, cookies. our Google AdSense or similar services integration may collect browsing information including but not limited to your Internet protocol (IP) address and location, your login information, browser type and version, date and time stamp, time zone setting, browser plug-in types and versions, operating system and platform, and other information about user activities on our Website and/ or the App, as well as on third party sites and services that have embedded our ad pixels, widgets, plug-ins, buttons, including those sites and services that include our ad pixels or related services;
c. Transaction Information: We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL), the type of Services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit on our Website or our Apps or our Services, the date and time you used the Website/the App and/or the Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details;
d. Device Information: We may collect information about the devices you use to access our Website/Apps and Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information. Analytics companies may use mobile device IDs to track your usage of our Website.
iii. Information we receive from other sources
a. We may receive information about you from any third parties, such as other users, partners (including ad partners, analytics providers, search information providers), or our affiliated companies or if you use any of the other websites/apps we operate or the other Services we provide. Users of our Ad Services and other third-parties may share information with us such as the cookie ID, device ID, or demographic or interest data, and information about content viewed or actions taken on a third-party website, online services or apps. For example, users of our Ad Services may also be able to share customer list information (e.g., email or phone number) with us to create customized audience segments for their ad campaigns.
b. We analyse the log files of our Website that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit Websites, operating system, date/time stamp, and hyperlink data. This helps us to administer the Website, to learn about user behaviour on the site, to improve our product and services, and to gather demographic information about our user base as a whole.
iv. Any portion of the information containing personal data relating to minors provided by you shall be deemed to be given with the consent of the minor’s parent/legal guardian. Such consent is deemed to be provided by your registration on NSPL platform.
3. Purpose of collection of information by NSPL
We use the information we collect through various methods for following purposes, including:
i. To provide, personalize, maintain and improve our products and Services, such as relevant content development and other services, making and understanding notes to enhance your personal sessions (if availed), enable features to personalise your Website and Services; To understand our users (what they do on our Services, what features/courses they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make offers, provide customer support, process and respond to your queries, integrate user experience seamlessly between Website and App with only one login ID for your ease
ii. To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and Services;
iii. To administer and enhance the security of our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
iv. To provide you with information about Services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we may contact you by electronic means (e-mail or SMS or telephone) with information about our Services;
v. To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns;
vi. To allow you to participate in interactive features of our Services, if any or organizing promotional events;
vii. To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
viii. To resolve complaints and responding and handling requests and enquiries;
ix. To conduct investigations relating to disputes, billing or fraud;
x. To notify you about changes in our services; or
xi. We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above.
4. Sharing your information collected by NSPL
We may share your information that we collect for following purposes:
i. For any legal investigation including crime prevention or investigation: We may share this information with Governmental Agencies or other companies assisting us, when we are:
a. Obligated under the applicable laws or in good faith to respond to court orders and processes; or
b. Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts;
c. Responding to claims or for investigations of potential violations as per Terms;
ii. Under a duty to disclose or share your personal data in order to enforce our Terms and other agreements, policies or to protect the rights, property, or safety of the Company, our other clients, or other users, or in the event of a claim or dispute relating to your use of our Website and Services. This includes exchanging information with other companies and organisations for the purposes of fraud detection.
iii. For Internal Use: We may share your information with any present or future partner, member or affiliates of our Company for our internal business purposes or to our professional advisers such as auditors, financial advisers and lawyers.
iv. With Service Providers such as our agents, contractors, consultants, marketing partners, research firms and other service providers or business partners, such as payment processing companies, to support our business activity. We do not store your debit/credit card or net banking details. All monetary processing and transactions are done through a secure third-party payment gateway provided by Razorpay only.
v. With third-party service providers and trade partners such as advertisement companies for a better user experience by and to perform behavioural analysis;
vi. With staff members for staff training and quality assurance purposes, particularly in relation to our customer relations staff at our call, email and other support centres;
vii. To fulfil the purpose for which you provide it – We may share your information other than as described in this Policy if we notify you and you consent to the sharing or we may also disclose information to other debt collection agencies if you try to get involved into some misconduct during payment.
viii: We may transfer your personal data if we are acquired by/we acquire or merge with any other entity or in case of any reorganization or restructuring. Any third party or the resultant entity that receives your personal data pursuant to a merger or business transfer shall have the right to use your personal data. In the event of such a sale or transfer, we may notify you.
ix: any other party to whom you specifically authorize us to disclose your information.
5. Cookies –
Disclaimer: Some of NSPL website features and services may not function properly if cookies have been disabled or ‘do not track’ has been enabled.
6. Third-party Links/Websites
NSPL Website may contain links to other websites that are not owned or operated by NSPL. This Policy does not apply to or regulate any personal information collected about you while such third-party links/websites is being visited. NSPL has no control over the practices and content of any website accessed using the links contained on our Website and NSPL shall not be responsible for it in anyway. NSPL disclaims all warranties, express and implied as to accuracy, validity, and legality or otherwise of any materials or information contained on such third-party links/websites.
7. Data Security Precautions
We are committed to keeping your information secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Where you have chosen (where we have given you) a username and password which enables you to access your account or certain parts of the NSPL Website/App, you are responsible for keeping these details private and maintain secrecy of your account information. You shall be solely responsible for all activities and transmission performed through your account on NSPL Website/App.
The third-party service providers with respect to our payment gateway and payment processing are compliant with the standards followed by payment industry. You are advised not to send your full credit/debit card details through unencrypted electronic platforms.
You understand that no method of transmitting or storing electronic data is ever completely secure, and we cannot guarantee that such information will never be accessed, used, or released in a manner that is inconsistent with this policy. We expressly disclaim any representation or warranty, whether express or implied, with respect to ensuring, guaranteeing, or otherwise offering any definitive promise of security in connection with your Information.
WE ASK YOU NOT TO SHARE YOUR OTP, PASSWORD, CREDIT/DEBIT CARD DETAILS AND ANY OTHER SENSITIVE INFORMATION WITH ANYONE AND NO ONE FROM NSPL WILL ASK YOU FOR THESE DETAILS.
Any information shared by you during the course of the Service availed by you and especially during personal session (“Confidential Information”) shall be excluded from the definition of Personal Information and shall not be collected/used in the same manner as Personal Information as mentioned in this Policy.
Your Confidential Information shall not be disclosed or shared by NSPL, its employees, its agents or any third-party contractors, including the experts; either orally or in writing; except only in the following circumstances:
i. lf we believe that there is a significant/real/imminent threat or risk to your health, safety or life or to the health, safety or life of any other person or the public;
ii. If we are required by law or court order to share such Confidential Information to any authority; and
iii. If you have claimed a health care insurance and such Confidential Information is required by the insurer.
9. Data Retention
Currently, we retain user data while an account is active and for at least 7 (seven) years afterwards. We may alter this practice according to legal and/or business requirements without any prior written notice to you. Unless otherwise prohibited, we may lengthen or shorten the retention period for some types of data if any storage need arises.
When you sign up for an account, you are opting in to receive emails from NSPL. For opting out of this service you can follow the “unsubscribe” instructions in commercial email messages, but note that you cannot opt out of receiving certain administrative notices, service notices, or legal notices from NSPL.
You understand that some of the aspects or features of our Website might not function properly if you have enabled ‘do not track’. Not App?
NSPL may, in its sole and absolute discretion, may change/alter/modify/amend this Policy from time to time and the changes shall be posted on this page. NSPL encourages you to keep reviewing the Policy occasionally for any changes. To the extent permitted by law, your continued usage of this Website shall constitute your consent to the updated Policy and the provisions regarding personal information shall be subject to the terms of the then-current Policy.
Your personal information is stored on our database which is hosted on cloud or such other modes. Although we provide appropriate firewalls and protection protocols, we cannot warrant the security of any personal information transmitted. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible, and we take no liabilities or responsibilities for it. The users are required to be careful to avoid phishing scams. If you choose to share your account details or password or any personal information with third party, you are solely responsible for the same.
12. Marketing Communication
You will receive marketing communication from us if you have requested information from us or purchased our services or if you provided us with your details when you attended a conference or webinar or session with us or registered for a promotional campaign and, in each case, you have not opted out of receiving that marketing communication. We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising communication. You have the right to withdraw consent to marketing communication at any time by contacting us or clicking on the unsubscribe link made available in our email communications to you. Where you opt out of receiving marketing messages, this will not apply to personal information provided to us as a result of a service purchase, or other transactions.
13. Grievance Officer
If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, or would like to let us know that your details require updating, please email us at email@example.com Kindly ensure you use appropriate subject lines to mention the query (e.g. data access request, data portability request, data deletion request) while raising all such questions/requests, this would help us process your requests in a faster and more efficient manner.