7.1. The third-party service providers with respect to our payment gateway and payment processing are compliant with the standards followed by payment industry and you shall be required to refer these third-party refund rules & procedures regarding transaction process failure.  

7.2. In the event that NSPL suspends or terminates your access or account on our website and/or App, you understand and agree that you shall receive NO REFUND for any ongoing services that may have been availed by you prior to your termination.  Further, you shall destroy any copies you may have made of any portion of the Content. Accessing the Website and/or the App after such termination, suspension or discontinuation shall constitute an act of trespass. Furthermore, you agree that NSPL shall not be liable to you or to any third party for any termination or suspension of your access to the Websiteand/or the App, information and/or the Services.

7.3. You shall be required to make full payment for undertaking online assessments. Payment made for an online assessment shall NOT BE REFUNDED even if you choose not to undergo the assessment availed.  

7.4. Individual Counselling Session – You shall be required to make full payment for individual counseling session (mental training program) at the time of the booking (before commencement of first session of the program). Payment made for individual counselling session shall NOT BE  REFUNDED UPON YOUR CANCELLATION of the scheduled individual counselling session. You may reschedule your individual counselling session 24 (twenty four) hours prior to the start time of the originally scheduled individual counselling session without incurring additional charges. If you reschedule your individual counselling session within 24 (twenty four) hours of start time of your originally scheduled individual counselling session then full charges shall be applicable and NO REFUND shall be granted. If you fail to attend originally scheduled session or rescheduled session, NO REFUND shall be granted to you. You are not permitted to reschedule your individual counselling session for more than 2 (two) times consecutively; beyond which full charges shall be applicable and NO REFUND shall be granted. Any subsequent individual counselling session scheduled by you shall be considered as a new booking. Rescheduling facility is subject to availability of requested rescheduling spot, NSPL shall not be held liable if we fail to provide a rescheduling spot and full charges may be applicable.  

7.5 Any promotion code or offer (including the Special Discount Pricing Options) provided by us may not be used in conjunction with any other promotion code or offer, past or present. Introductory offers are only available to new users of the Products, except where expressly stated otherwise. Previous users or trial users of the Products do not qualify as new users. Unless otherwise set forth in the terms of any promotion, all pricing promotions or discounts will apply to the initial period of the subscription, and any renewals will be charged at the non-discounted rate for the type of subscription purchased.